Moving FAQ

Our local moving rates are structured at $65 per mover per hour with a 1-hour minimum. For a typical two-person crew, you're looking at $130 per hour. This transparent hourly pricing includes our professionally trained movers, fully equipped moving truck, fuel for local travel, furniture pads, straps, dollies, and all standard moving equipment. We track time with a timer and always round down to the nearest 15 minutes, so you never pay for time we didn't work. Long-distance moves are calculated differently using labour costs plus round-trip mileage and a truck fee based on your specific route and distance.

To get a detailed breakdown for your specific move, check out our comprehensive guide on moving pricing and rates which walks through exactly how we calculate costs for different types of moves.

We're based in Norfolk County and serve an extensive region throughout Southern Ontario. Our primary service area includes all of Norfolk County with Simcoe, Port Dover, Delhi, and Waterford as our home base. We regularly service extended areas including Brantford, Hamilton, London, Kitchener, Waterloo, and the entire GTA and surrounding regions. For long-distance relocations, we handle moves across Ontario and offer Canada-wide moving services depending on scheduling and logistics. Whether you're moving locally within Norfolk County or need a long-distance move to another province, our team has the experience and CVOR certification to get you there safely.

Visit our areas we serve page to see if your destination is within our coverage zone and to learn more about how distance affects your moving quote.

Absolutely. Two Dudes One Couch Inc. is a fully incorporated moving company carrying comprehensive insurance coverage including liability insurance, freight insurance, and auto insurance. We hold CVOR certification which is required for commercial vehicle operation in Ontario, and our team has completed Z-endorsement training for air brake systems. Beyond standard licensing, our movers receive specialized training in hazardous environment work and proper handling techniques for specialty moving equipment. This combination of proper licensing, insurance coverage, and professional training means your belongings are protected throughout the entire moving process. We're a locally owned and operated company by Norfolk County youth who take pride in doing things the right way, and that starts with being properly licensed and insured for every job we take on.

We recommend booking your move as soon as you know your moving date, ideally 2-4 weeks in advance during our busier seasons and at least one week ahead for most moves. Peak moving times include the end of the month, weekends, and summer months when demand is highest. If you're planning a long-distance move across Ontario or Canada, booking even earlier around 4-6 weeks ahead gives us time to coordinate logistics and ensure we have the right crew and equipment scheduled for your relocation. That said, we understand that sometimes moves come up suddenly, and we'll do our best to accommodate last-minute bookings when our schedule allows. Early booking not only secures your preferred date but also gives you more time to prepare, schedule our move readiness inspection, and take advantage of our planning resources to ensure everything goes smoothly.

We accept a wide variety of payment methods to make the process convenient for you. You can pay by credit card, debit card, cash, e-transfer, or cheque. We also use Jobber digital payments which allows for secure online transactions and makes it easy to pay your deposit and final invoice. Speaking of deposits, we require a 25-40 percent deposit to secure your booking, with the exact amount depending on the size and scope of your move. This deposit is fully refundable if you cancel with at least 48 hours notice and applies directly to your final invoice on moving day. The remaining balance is due upon completion of your move, and we'll provide you with a detailed invoice showing exactly how your time was tracked and what services were provided.

Our cancellation policy is straightforward and customer-friendly. If you need to cancel your move, you'll receive a full refund of your deposit as long as you provide at least 48 hours notice. We understand that life happens and plans change, so we try to be as flexible as possible. For rescheduling, we can accommodate date changes within 48 hours when possible, though this is subject to availability in our schedule. The earlier you let us know about a needed change, the more likely we can find a new date that works for everyone. We track all bookings and schedule changes through our system to ensure clear communication, and we'll always work with you to find the best solution if your moving date needs to shift. This policy applies to both local moves within Norfolk County and long-distance relocations.

Yes, we offer weekend moves to accommodate customers who work during the week or prefer to move when they have time off. We also provide holiday moving services depending on scheduling and crew availability. Moving on a weekend or holiday doesn't come with automatic surcharges, we maintain our standard $65 per mover per hour rate regardless of the day. However, holiday moves do require advance booking since our schedule fills up quickly around major holidays when many people prefer to relocate. If you need to move on a specific weekend or holiday, we recommend reaching out as early as possible to check availability. Our team understands that flexibility with moving dates is important, especially for full house moves or long-distance relocations where you're coordinating with property closings, lease agreements, and work schedules.

Getting an accurate estimate starts with providing detailed information about your move. We base our transparent estimates on the details you provide about your home size, amount of furniture, special items, access considerations, and any additional services you need. The more specific you can be, the better we can estimate your costs. For the most accurate assessment, we offer a move readiness inspection where we can actually see what needs to be moved, identify any potential challenges like narrow staircases or heavy items, and discuss your specific needs face-to-face. This inspection helps us understand exactly what equipment and crew size you'll need, whether you have items requiring special handling like pianos or safes, and if there are any access issues we need to plan for. The inspection process ensures there are no surprises on moving day and that we come prepared with the right equipment and strategy for your specific situation.

While we handle moves year-round throughout Norfolk County and beyond, certain times offer distinct advantages. Moving during the off-peak season, typically late fall through early spring, often means more flexible scheduling since summer is our busiest period. The end of the month is always high-demand as leases expire and property closings happen, so mid-month moves tend to have more availability. Weather-wise, spring and fall in Southern Ontario offer moderate temperatures which can make the physical moving process more comfortable than summer heat or winter cold, though our experienced crews handle all weather conditions professionally. If you're planning a long-distance move to another part of Canada, winter weather can occasionally impact travel times, so that's worth considering. Ultimately, the best time to move is when it works for your schedule and circumstances. We're here to serve you efficiently and professionally whether you're moving in July heat or January snow.

Certain items require specialized equipment, techniques, or extra crew members due to their weight, fragility, or complexity. Pianos are one of the most common specialty items we handle. They're incredibly heavy and delicate, requiring piano boards, straps, and movers specifically trained in proper piano moving techniques. We have extensive experience with upright and grand pianos, and this specialized service is available with advance notice. Safes are another heavy item that typically needs extra hands and equipment depending on size and weight. Pool tables require disassembly and careful handling of the slate. Large gun safes, antique furniture, marble items, and other extremely heavy or fragile pieces also fall into the specialty category. We evaluate these items individually during the estimate process or move readiness inspection to determine the right approach and any associated costs. The good news is we have the training, equipment, and experience to handle these challenging items safely, and our hazardous environment training means we can work in difficult situations that other movers might decline.

Yes, in many cases. Our team has completed specialized hazardous environment training and holds certifications that many moving companies don't have. This training allows us to work in challenging conditions and handle situations that other movers might refuse. We evaluate items and environments case-by-case based on safety and legality rather than having a blanket list of things we won't touch. That said, there are limits. We won't move anything illegal or anything that would put our team or your property at genuine risk. But if you have a challenging moving situation, a difficult access environment, or items that need special care, we encourage you to ask. Between our hazardous environment capabilities, non-structural demolition services, and hoarder clean up experience, we've successfully completed jobs that other companies walked away from. The key is communication. Tell us upfront about any special challenges so we can assess whether we're the right fit and come prepared with the proper equipment and crew size.

We offer flexible packing options to match your needs and budget. Many customers choose to pack their own boxes to save money, and we're happy to work with customer-packed moves. However, we do provide unpacking and home setup assistance as an add-on service if you want help getting settled into your new place. All of our moves include furniture wrapping to protect your larger items during transport. We use professional moving blankets and shrink wrap to safeguard couches, dressers, tables, and other furniture from scratches and damage. We also have premium furniture pads available for extra-delicate or valuable pieces. If you need furniture disassembled to fit through doorways or reassembled at your destination, our team handles that as part of the move. While we don't sell packing materials separately, we can advise you on what supplies you'll need and the best packing techniques for different types of items during your planning phase.

Absolutely. In addition to traditional moving services, we provide comprehensive junk removal for customers who need to clear out unwanted items. This is particularly useful when you're downsizing, preparing a property for sale, or simply getting rid of accumulated items before a move. We also specialize in hoarder clean up, approaching these sensitive situations with professionalism, discretion, and understanding. Our team has the training and experience to work in challenging environments and can handle cleanouts that require sorting through large volumes of items. For estate cleanouts after a loved one passes, we provide respectful, efficient service to help families during a difficult time. We also offer non-structural demolition and debris hauling for renovation projects or property preparation work. These services can be combined with your move or scheduled separately, and pricing depends on the volume of items, labor required, and disposal fees for your specific situation.

Yes, we handle commercial and office moves for businesses throughout our service area. Commercial relocations require different expertise than residential moves. There are often tighter timelines, expensive equipment, important documents, and the need to minimize business downtime. Our crew has experience moving offices, retail spaces, warehouses, and other commercial properties. We can work outside regular business hours if needed to ensure your business operations aren't disrupted. We also provide warehouse and labour support for businesses that need extra hands for receiving, reorganization, or one-time heavy lifting projects. Our team approaches commercial moves with the same professionalism and care as residential jobs, understanding that your business equipment and inventory have both monetary and operational value. Whether you're relocating a small office or need labor support for a larger commercial project, we'll work with you to create a moving plan that minimizes disruption and gets you up and running in your new space as quickly as possible.

Moving company pricing varies dramatically, and understanding why helps you make an informed choice. The lowest price isn't always the best value, and unfortunately, the moving industry has some operators who lowball estimates and then hold your belongings hostage for additional fees once they're loaded on the truck. Legitimate differences in pricing come down to insurance coverage, licensing, equipment quality, crew training, and business overhead. A properly licensed and insured company like ours carries CVOR certification, multiple insurance policies, and maintains professional equipment, all of which cost money but protect you. We also invest in training our crew in specialized techniques for piano moves, hazardous environments, and proper handling of valuable items. Our transparent $65 per mover per hour rate includes all standard equipment, fuel for local travel, furniture pads, and professional service. We track time accurately, round down to benefit you, and provide clear invoicing. When comparing moving quotes, look beyond just the bottom-line number. Ask about licensing, insurance, what's included in the rate, and read reviews about whether companies stick to their estimates.

Multiple variables determine your final moving cost. For local moves charged at our hourly rate of $65 per mover, the main factors are how long the job takes and how many crew members you need. Time is influenced by the volume of belongings you have, how far we're carrying items from your home to the truck, the number of stairs or difficult access points, how efficiently you've prepared, and whether you have specialty items requiring extra care. A two-bedroom apartment with everything boxed and ready might take three hours with two movers, while a full house move with heavy furniture and poor access could take much longer. For long-distance moves, distance is the primary cost driver since we calculate labour plus round-trip mileage and truck fees. The time of month, special circumstances requiring additional equipment or crew, and add-on services like unpacking assistance or debris hauling also impact costs. This is why we encourage detailed conversations during the estimate process and offer our move readiness inspection. We want to understand all these factors upfront so we can give you realistic expectations rather than a low estimate that doesn't reflect reality.

No. We believe in transparent pricing with no surprise charges on moving day. Our hourly rate of $65 per mover includes standard moving services, equipment, and local fuel. The main things that would add to your base cost are: specialty item handling that requires extra equipment or crew, add-on services like unpacking assistance or junk removal, and for long-distance moves the truck fee and mileage charges which we explain upfront. Your required 25-40 percent deposit goes directly toward your final bill, so you're not paying anything extra, you're prepaying a portion. We track time with a timer and round down to the nearest 15 minutes in your favor. If we finish faster than expected, you pay less. If unexpected challenges arise during the move, we communicate with you before proceeding rather than surprising you with charges afterward. The best way to avoid any confusion is to be thorough during your estimate. Tell us about challenging access, heavy items, or any special circumstances so we can factor everything into your quote. Check out our moving pricing and rates page for a complete breakdown of how costs are calculated.

Yes, we require a deposit of 25-40 percent to secure your booking, with the exact amount depending on the size and scope of your move. Larger moves or long-distance relocations typically require deposits at the higher end of that range since there's more scheduling coordination and resource allocation involved. This deposit is fully refundable if you cancel with at least 48 hours notice. We don't keep your money if your plans change with adequate warning. The deposit isn't an extra fee. It applies directly to your final invoice. So if your total move costs $600 and you paid a $200 deposit, you'd owe $400 on completion. We use deposits to prevent last-minute cancellations that leave our crew without work after we've turned down other jobs, but we keep the policy fair by making it refundable with reasonable notice. You can pay your deposit through any of our accepted payment methods including credit, debit, e-transfer, or our Jobber digital payment system. We'll send you clear documentation of your deposit and booking confirmation once everything is scheduled.

We track time accurately using a timer that starts when our crew begins working and stops when everything is loaded, transported, and unloaded at your destination. We always round down to the nearest 15 minutes in your favor, so if your move takes 3 hours and 47 minutes, you're charged for 3 hours and 45 minutes. This approach ensures you never pay for time we didn't work and reflects our commitment to fair, transparent pricing. The clock includes the time spent loading your belongings at the origin, travel time to your destination, and unloading and placing items where you want them. With two movers at $65 each per hour, you're paying $130 per hour for actual work time. We don't inflate hours or work slowly to run up the clock. Our team moves efficiently because we take pride in providing excellent value. If you want to minimize your moving time and cost, proper preparation makes a huge difference. Having everything boxed, disassembling furniture that needs it, and clearing pathways all help us work faster, which saves you money at the end of the day.

Proper preparation is the single biggest factor in a smooth, efficient move. Start by decluttering and getting rid of items you don't want to bring to your new home. Consider our junk removal service for unwanted items. Pack all your boxes in advance and label them clearly with contents and destination room. Disassemble furniture that comes apart, especially bed frames and table legs, and keep hardware in labeled bags. Clear pathways in your home so movers can navigate easily without obstacles. Protect your floors if needed, particularly if you have hardwood or tile that could be damaged. Empty dresser drawers of fragile or valuable items. We can often move dressers with clothing still inside, but breakables need to come out. If you have items requiring special handling, identify these beforehand so we come prepared with the right equipment. Book a move readiness inspection if you want professional guidance on preparation. Our team will walk through your home and give you specific recommendations for your situation. The time you invest in preparation directly translates to a faster, less expensive move and reduces the risk of damage or complications.

A move readiness inspection is an in-person assessment where our experienced team visits your property before moving day to evaluate exactly what needs to be moved and identify any potential challenges. During this inspection, we walk through your home room by room, noting the volume of belongings, identifying specialty items like pianos or safes that need special handling, checking access points like doorways and staircases, measuring tight spaces, and discussing your specific needs and concerns. This face-to-face evaluation lets us provide the most accurate estimate possible because we've seen firsthand what your move entails. It also helps us plan the right crew size, equipment, and approach strategy. We'll discuss timeline expectations, answer your questions, and provide preparation advice tailored to your situation. If you have a large property, lots of heavy items, challenging access, or want peace of mind that everything is accounted for, we recommend booking this service. Many customers find that the inspection reduces stress because they know what to expect and have a clear plan in place before moving day arrives.

This depends on what's in them. You should always remove fragile items, valuables, liquids, or anything that could shift and break during the move. However, clothing can typically stay in dresser drawers if the dresser isn't extremely heavy. Keeping lightweight clothing in drawers helps protect the interior of the furniture and saves packing time. That said, if you have a solid wood dresser that's already quite heavy before adding the weight of full drawers, we may need to remove some contents to safely carry it without risk of injury to our crew or damage to the piece. We'll assess this on moving day based on the specific furniture. For small dressers, nightstands, and lightweight pieces, leaving clothes in is usually fine. For large bedroom dressers with six or more drawers filled with heavy items, emptying some or all drawers might be necessary. When in doubt, ask our crew when they arrive. They'll evaluate each piece and let you know if anything needs to come out.

Yes, most customers choose to stay during their move, and we recommend it. Being present allows you to answer questions about where items should go at the destination, point out fragile or valuable items that need extra care, keep track of your belongings, and handle any decisions that come up during the process. You can also ensure rooms are in the condition you want before we finish. Some customers prefer to leave and trust our crew to handle everything, which is also fine. Make sure we have clear instructions and a way to contact you if questions arise. If you're doing a long-distance move across Ontario or to another province, you obviously won't be with the truck the entire time, but you can meet us at the destination. Your level of involvement is up to you and your comfort level.

We recommend transporting truly irreplaceable items yourself if possible. Things like jewelry, important documents, family heirlooms with sentimental value, medications, and small electronics. While we're fully insured and take excellent care of everything we move, keeping these highest-value items with you provides extra peace of mind and ensures you have immediate access at your new home. For valuable items that need to be moved in the truck because of their size, like antique furniture, expensive artwork, or collectibles, let us know during the estimate process. We'll take extra precautions with furniture wrapping, premium furniture pads, and careful placement in the truck. We can also discuss our insurance coverage so you understand what protection you have. This is another situation where a move readiness inspection helps, since we can plan the best approach for protecting your high-value items during transit.

While we take every precaution to prevent damage, including furniture wrapping, premium pads for delicate items, trained crew members, and careful handling techniques, accidents can occasionally happen despite best efforts. This is why we carry comprehensive liability insurance and freight insurance as a fully incorporated company. If something is damaged during your move, report it to us immediately, ideally before our crew leaves the property. Document the damage with photos and provide details about the item and what happened. We'll work with you to file a claim through our insurance if necessary and resolve the situation fairly. The vast majority of moves are completed without incident, but having proper insurance coverage protects both you and us in the rare case that something goes wrong. This insurance protection is one of the key differences between working with a legitimate, properly licensed company and unlicensed operators who may charge less but leave you with no recourse if damage occurs.

Move duration varies based on several factors. A small apartment move with one bedroom and minimal furniture might take 2-3 hours with two movers, while a full house move with three or four bedrooms could take 6-8 hours or more depending on the volume of belongings. Factors that extend moving time include stairs at either location, long carry distances from your door to the truck, furniture requiring disassembly and reassembly, specialty items like pianos that need extra care, and how well-prepared you are when we arrive. For local moves within Norfolk County, travel time is usually minimal. For longer distances to places like London, Kitchener, or the GTA, you need to factor in driving time. Long-distance moves take longer since we're traveling across Ontario or beyond. During your estimate or move readiness inspection, we can give you a realistic time estimate based on your specific situation. If we finish faster than expected, you pay less.

No, we come fully equipped with everything needed for a standard move including a professional moving truck, furniture pads and blankets, dollies, hand trucks, straps, tools for basic furniture disassembly, and all other standard moving equipment. You don't need to provide lunch, drinks, or anything else. Have your belongings ready to go. The one thing we appreciate is clear communication if there are last-minute changes or special instructions. If you have extremely large items requiring specialized equipment beyond our standard gear, we'll discuss that during the estimate phase and ensure we bring what's needed. Some customers like to have cold water available for our crew, especially during summer moves, which is appreciated but not required.

Insurance and liability concerns prevent us from allowing customers to ride in the moving truck. You'll need to arrange your own transportation to your destination, which also gives you the flexibility to run errands, clean the old property, or handle other moving-day tasks while we're in transit. For local moves around Norfolk County or to nearby cities, the drive time is usually short enough that most customers drive their own vehicle without issue. For long-distance moves across Ontario, following the truck or driving separately also allows you to bring those valuable personal items we recommend keeping with you rather than on the truck. We understand the truck is heading to your new home anyway and it would seem convenient to catch a ride, but safety regulations and insurance requirements mean we can't accommodate passengers. We'll coordinate arrival times at your destination so you can be there when we arrive to unload.

Since we charge hourly for local moves at $65 per mover per hour, if your move takes longer than we estimated, you pay for the actual time worked. We track time with a timer and round down to the nearest 15 minutes in your favor, so you're only paying for time we actually spent loading, moving, and unloading your belongings. We provide realistic time estimates during the quote process, but unexpected factors can arise. More belongings than described, access difficulties we couldn't have known about, or weather delays for long-distance travel. Our team will communicate with you if we're running longer than expected rather than surprising you at the end. For long-distance moves that use a different pricing structure with labour plus mileage and truck fees, the labour portion could increase if loading and unloading takes longer than anticipated. The best way to keep your move on schedule and within budget is thorough preparation and accurate info during the estimate process, which is why we offer a move readiness inspection.